Purchase Terms
02 | Product information and checks before purchase
Before buying, check the model, colour, specifications, quantity and availability stated on the product page and read the applicable operating and warranty information. In-stock and pre-order items have different dispatch arrangements; check the product page and order information.
Plants and handmade products are sold as the specific individual shown in the product photos, not an undisclosed substitute. Photography and screens may affect colour appearance, and live plants may change through normal growth. These are distinct from receiving a different individual, the wrong plant variety, goods materially inconsistent with their description or goods already damaged on delivery.
Contact us under the Returns and Refunds Policy if the goods materially differ from their description. Colour variation or normal growth does not automatically justify rejecting every claim.
03 | Prices, payment and shipping charges
Orders use the payment methods offered at checkout and are settled in the Hong Kong dollar amount shown there.
Shipping charges and free-shipping offers follow the actual charges shown before checkout and the publicly stated offer conditions at the time. These terms do not set a separate fixed shipping charge or free-shipping threshold. Check the amount paid for each item, shipping charges and order total before paying.
04 | Delivery regions
Live plants are available for delivery within Hong Kong only.
Other physical goods can be shipped to the regions offered at checkout at the time. Eligibility to order and shipping charges depend on the actual delivery options for the goods concerned.
We have no physical retail shop. These terms do not promise in-store collection or unarranged in-store returns.
05 | Dispatch of in-stock goods
In-stock goods are generally dispatched within 3 working days after payment is confirmed. Dispatch means handing the goods to the carrier; it is not a guarantee of delivery within the same period.
Delivery time depends on the destination and carrier arrangements. Contact us for assistance if a delivery problem arises after dispatch.
Working days exclude Saturdays, Sundays and Hong Kong public holidays.
06 | Pre-orders from Japan
Pre-order availability and arrangements are stated on the product page.
Pre-orders from Japan are expected to reach Hong Kong approximately 7–10 days after payment. We check the goods after they arrive in Hong Kong, then arrange shipment to your address. This is an estimated arrival time in Hong Kong, not a guarantee that you will receive the goods within 7–10 days of payment.
An estimate is different from a promised latest dispatch or delivery date. If arrangements change, we will proactively explain the reason and provide a revised estimate.
If we cannot meet a latest dispatch or delivery date that we have promised, you may accept the delay or cancel the undelivered part for a refund. A cancellation because we fail to deliver as promised is not treated as a change-of-mind cancellation.
01 | Merchant and scope
The public merchant name for this website is GreenCapsule HK / 植屋, referred to as GreenCapsule HK or we in these terms.
These terms apply to physical goods orders on this website. Classes, workshops and paid digital content are outside their scope and should be covered by the applicable service policies.
For order, delivery or after-sales enquiries, email plant@greencapsulehk.com.
07 | Delivery details and redelivery
Provide a correct, usable delivery address and contact details when ordering.
If an incorrect address, non-collection or inability to contact you makes redelivery necessary, we will first contact you to confirm the arrangements, explain additional charges and obtain your agreement before resending. Charges are limited to actual, reasonable delivery costs; no additional penalty is charged.
08 | Lost parcels or transit damage
Contact us if a parcel may be lost or goods may have been damaged in transit. We will assist with investigating and following up with the carrier. You will need to provide reasonable evidence of the order and the issue.
Confirmed loss or damage is handled under the replacement or refund rules of the Returns and Refunds Policy. Responsibility for following up is not placed entirely on the customer.
09 | Returns, refunds and warranty
No product can be returned because you have changed your mind. Incorrect items, missing items, damage, faults and failure to fulfil an order are handled under the Returns and Refunds Policy and Product Warranty Policy.
Commercial warranty periods start on the original order date: 3 years for plant light units, 1 year for fans and 6 months for electric spray bottles. Plant lights must be switched off for at least 30 minutes after every 12 hours of continuous operation. Read the Product Warranty Policy for the full conditions, required information and replacement arrangements.
These terms do not limit or exclude consumer rights or remedies that cannot be excluded under applicable law.